• Privacy Notice

    Citizens Advice Brighton & Hove is covered by the Data Protection Act. Citizens Advice Brighton & Hove is a member of Citizens Advice which electronically processes the personal information.  We will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent unless we are compelled by law to share them, and they will never sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.

    Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

    Citizens Advice will return information to the email address of the sender only.  If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.

    If you are concerned about confidentiality then please contact us by phone or in person. 

    Under the Data Protection Act 2018, we need your consent to store your personal details. By using our email advice service, you agree to the following statement:

    "In order to help you with your enquiry we need to store information about you. As a requirement of the Data Protection Act 2018 we need your consent to do this. All information you give to us is strictly confidential. We will never discuss your enquiry with anyone unless you give us express permission to do so, or if we are compelled to do so by law. Please see our confidentiality policy for full details of this. If you do not give your consent to store information then we will be unable to provide you with online advice. However, your local bureau may still be able to help you with your enquiry via telephone or in person. Please contact your local bureau for more information."