Standard phrases can be used as a prompt to help write the email response. This is a template list that can be downloaded, and then added to or amended according to the needs of the bureau.
The Bitesize training file consists of a series of Word documents (don't be put off by the volume). Open the first document (1) and then navigate the rest of the training from this point. Press 'Ctrl' on the keyboard while you click on the links to go from one document to another.
Example answers sent in response to email enquiries: