Training Documents

Standard phrases

Standard phrases can be used as a prompt to help write the email response. This is a template list that can be downloaded, and then added to or amended according to the needs of the bureau.

Bitesize

The Bitesize training file consists of a series of Word documents (don't be put off by the volume). Open the first document (1) and then navigate the rest of the training from this point. Press 'Ctrl' on the keyboard while you click on the links to go from one document to another.

1. Bitesize: appropriate responses
2. Bitesize: exploring and assessing the problem
3. Bitesize: getting the words right

Example answers

Example answers sent in response to email enquiries:

1. Enquiry A: Immigration
2. Enquiry B: Benefits
3. Enquiry C: General
4. Enquiry D: Benefits
5. Enquiry E: Employment